RECENT TESTIMONIALS FROM A FEW OF PROTECT AMERICAS
TEXAS CUSTOMERS - THANK YOU !
I will refer more of my friends and family!!!
Tamara
Duncanville, TX
12/14/2010
I want to recognize Joseph and Marci for their help in installing my system. They were friendly, helpful and professional. They are an asset to your firm. WELL DONE!
Bruce
Southlake, TX
12/20/2010
My security system was installed today. I was surprised how easy it was to install. Cody and Dorian were both very professional, polite, and helpful. They were very easy to work with!
Nelda
Universal City, TX
11/30/2010
My wife and I just had the most remarkable experience dealing with one of the call center employees - Jeff. We had one of our vehicles broken into and we decided to get an alarm system installed for our home. I researched the various big name companies and compared them to Protect America. I was impressed with what Protect America had to offer so I requested a quote via the web. In less than a minute Jeff called and explained what Protect America was and how they operated. It was very reassuring to know that a stranger was not going to be in our home installing the system. Jeff asked what our needs were and made several recommendations. He very clearly explained why he recommended the different products. Jeff is very knowledgeable and was a pleasure to deal with. He was not like the normal call center people who push products on you whether you need them or not. He told the truth which made us feel more comfortable in our decision . Thanks again Jeff.
Richard
Lumberton, TX
11/23/2010
Jackie was very patient to respond to my questions. She is very helpful. She helped me order my battery for my main panel. Thank you very much Jackie.
Kevin
Sugar Land, TX
11/11/2010
I very seldom come across vendors that provide an exceptional service to their clients. But, Justin from the customer installation dept. impressed me as knowing the system well and having lots of patience.He walked me through the installation of my system.Thanks
Pedro
Corsicana, TX
11/09/2010
Wonderful experience. All of my questions were answered.
Robert
Dallas, TX
11/08/2010
Great, fast, and efficient service. This is customer service month and Jackie took great care of my questions. She is the only person I had contact with and she may be the only person I deal with at Protect America and she gave a great first impression. Thanks again.
Denise
Carrollton, TX
10/08/2010
I spoke with one of your sales persons named Ana today. I just wanted you to know that she was very helpful and patient with me. I really appreciated it because I had several questions that I needed clarification on. She even took the time out and consulted with others to make sure everything was answered correctly. I'm writing because I think she went beyond what others have done and that is why I chose your system over ADT. Thanks for having such a good person on your team. Regards, Will
Will
Lubbock, TX
10/06/2010
I ordered an extra key chain remote. Our rep was patient, informative and told us about other specials. They took the time to tell us about our monthly call in for a check up. So we ran the check up. Miah was upbeat, polite and helpful. I appreciated his thoroughness..as I did not know about monthly check up.
Gayle
Sugar Land, TX
09/23/2010
I just wanted to send kudos to management informing my positive experience from a customer support call handled by Eric. He understood my needs and was quick to respond. Thanks!
Luis
Houston, TX
09/14/2010
I wanted to send you a note to say, "Thank you, Jesse, for handling the purchase of our new home security package." Everything was handled in a professional manner. Jesse was very patient with all questions I had about the program, even in having to occasionally repeat herself. Thanks again....
Lewis
Jewett, TX
09/13/2010
Andrew was very helpful in programming my new keychain devices. Very patient with me. Knowledgeable about products that are available to improve our current system. Appreciate his help.
Clarence (Bud)
Big Spring, TX
08/30/2010
I like speaking to an educated American who was previously a soldier. He was informative and patient. Thanks
Jaquoyah
Lubbock, TX
08/24/2010
Excellent customer service. The alarm installed without a bloody hitch. Good One!!!
Gary
San Antonio, TX
08/18/2010
The representative Jaime was really helpful and she answered all my questions. The installation of my new battery went well and I had no problems plus she was very quick in responding.
Ashley
Lufkin, TX
08/10/2010
Today I chatted with Jackie This representative was great. She took the time to resolve all of my problems. I wish other companies would take a look at how you operate and adopt your procedures into their companies. Needless to say I have been very frustrated in the past with other companies. Please recognize Jackie for the outstanding work and she should be commended for the willingness to help and resolve my problems. Also the positive attitude displayed to me was very comforting. Thanks Again!!
James
Scherz, TX
07/28/2010
I installed a new sensor and she was great. I have never had such great interaction with a customer services representative before. Thanks!
William
Houston, TX
07/24/2010
I tested my equipment today for the first time. Britney was very patient and helpful and I do appreciate her help. After the test she answered all of my questions pertaining to the motion detector. Thank You, Johnny
Johnny
Palo Pinto, TX
07/02/2010
Jon was very helpful in helping me decide on which package to order. He went over everything in detail, and made the process a quick and painless one. We got everything taken care of and working with Jon made me even more confident in deciding to become one of your customers.
Grant
Watauga, TX
06/21/2010
Jackie was extremely helpful, fast, and thorough!
Shimona
Austin, TX
06/19/2010
Donovan was an excellent sales rep. After a couple of minutes of talking with him, I felt more at ease and willing to listen more to what he had to say. He was very knowledgeable about the system, the cost, and NO HIDDEN FEES. The process was smooth, simple, and to the point. I didn't feel obligated to sign up or pressured in any way to buy this system. I feel like, I finally found the alarm system that met MY needs, not the company's. Donovan was VERY patient and courteous. I still can't believe it was that simple. He offered me everything I was looking for BEFORE I had to ask. EXCELLENT sales rep--need more like him EVERYWHERE!!! Great customer service and representative of your company throughout and its product. THANK YOU!!
Gorya
Lancaster, TX
06/02/2010
I had to get new equipment to work with my digital phone and Terri walked me through the setup patiently and politely. Great customer service.
Rick
Pflugerville, TX
05/30/2010
Jackie helped me program my key chains with no hassles. I attribute this to not only being knowledgeable but personable. Great job!!
Jim
Grand Prairie, TX
05/28/2010
Jackie was very nice answered all my questions and she was a big help. Thank you!
Monica
Kyle, TX
05/27/2010
Good morning. I just wanted to drop a note to let you know I have been very pleased with all aspects of your services and products. We have always been treated with the utmost respect and care from the installation to the service by phone and chat. Thank you for creating a very pleasant experience...
Brenda
Lubbock, TX
05/10/2010
Awesome Customer Service!!! Our representative was very helpful in helping me pick out a security system for my home. Thank you!!
Natalie
Magnolia, TX
05/08/2010
Jamie was very helpful when I called. He was efficient and knowledgeable about your products.
Marcia
Conroe, TX
05/04/2010
Shawn was extremely knowledgeable & very helpful. Any question I had he answered or found out the answer.
Meredith
Vernon, TX
04/26/2010
Amanda was very thorough in her helping me out with a price quote, system contents and everything else under the sun I had asked - she was great.
Robert
Austin, Tx
04/15/2010
Changing my method of payment type was easy and trouble-free. Thank you!!!
Susan
Mansfield, TX
03/30/2010
I needed to change my credit card information in your system for billing purposes. Vanessa was very helpful and quick! Thank you.
John
Wichita Falls, TX
03/27/2010
The installation and setup of my new home security system was so easy!! Customer service even called me the day after I received my order to help me set it up!! The rep walked me through every single step and made sure the system was working properly before getting off the phone. Thanks!
Amy
Killeen, TX
03/24/2010
Representative was very knowledgeable and courteous.
LynDee
Graham, TX
03/19/2010
2000 Texas Crime Summary
In the year 2000 Texas had an estimated population of 20,851,820 which ranked the state 2nd in population. For that year the State of Texas had a total Crime Index of 4,955.5 reported incidents per 100,000 people. This ranked the state as having the 8th highest total Crime Index. For Violent Crime Texas had a reported incident rate of 545.1 per 100,000 people. This ranked the state as having the 13th highest occurrence for Violent Crime among the states. For crimes against Property, the state had a reported incident rate of 4,410.4 per 100,000 people, which ranked as the state 10th highest. Also in the year 2000 Texas had 5.9 Murders per 100,000 people, ranking the state as having the 17th highest rate for Murder. Texas’s 37.7 reported Forced Rapes per 100,000 people, ranked the state 17th highest. For Robbery, per 100,000 people, Texas’s rate was 145.1 which ranked the state as having the 16th highest for Robbery. The state also had 356.3 Aggravated Assaults for every 100,000 people, which indexed the state as having the 13th highest position for this crime among the states. For every 100,000 people there were 906.3 Burglaries, which ranks Texas as having the 12th highest standing among the states. Larceny - Theft were reported 3,057.4 times per hundred thousand people in Texas which standing is the 10th highest among the states. Vehicle Theft occurred 446.8 times per 100,000 people, which fixed the state as having the 13th highest for vehicle theft among the states
