RECENT TESTIMONIALS FROM A FEW OF PROTECT AMERICAS
NORTH CAROLINA CUSTOMERS - THANK YOU !
She was a great person and dealt with my situation with friendliness and ease thanks A LOT....
James
Rocky Mount, NC
04/11/2011
They were patient and helpful with me during the installation and checking the system. I appreciated that!!
Magali
Knightdale, NC
04/04/2011
I contacted Protect America via chat to conduct a monthly test of my system. I was contacted by Johanna who was a great help. She was courteous and quick and knew how to answer my questions.
Bryan
Robbins, NC
03/16/2011
Agent was patient and helpful.
Demond
Fuquay Varina, NC
03/07/2011
Gloria was very helpful and efficient. Thanks!
James
Macon, NC
02/23/2011
Very helpful. Job well done
Myron
Lenoir, NC
02/21/2011
I am a widow contacting the company to make sure I had an account, seeking a manual and help with a problem concerning a daily beeping at a certain time of day and a failed remote control. Jackie patiently tracked down the account my late husband had made, promised to send me a manual, a replacement remote, and led me through stopping the annoying beep problem my dog had caused when it unplugged the system. I was totally thrilled with her concern and willingness to go beyond what I was asking. Hallelujah there are still companies willing to really help. Every day I depend on your system to help me and my animals feel safe every night. Thank you so much.
Jean
Supply, NC
02/14/2011
My rep was very knowledgeable about the product. Incredibly patient and willing to answer any and all questions. His highest priority was obviously to make me a satisfied customer!
Chip
Raleigh, NC
01/21/2011
This correspondence is to thank Justin personally for his outstanding Customer Service provided to me on Friday, January 07, 2011. I have been a customer since 2000 and had several things I needed to change, get information on, and update/upgrade. He was very patient, helpful, and resolved all issues in a very helpful, timely, and professional manner. I would like him to receive special recognition and rewarded for his professionalism and I trust that he will be. Thanks, Marilyn
Marilyn
Ahoskie, NC
01/07/2011
I called Protect America because my main keypad was beeping with a low battery warning after an interruption in power. Harley was very professional and efficient in explaining to me how to solve the problem. He also recommended that I purchase the glass break devices and was very helpful with explaining how that works and how to install them.He sold me!!! I purchased two of them!! Harley updated my emergency numbers as well. I needed to do a "test" service with my system, and he, without hesitation, completed that. Harley was very polite and very, very professional and helpful. He has been the most helpful person that has ever spoken with me from Protect America! Just wanted to let you know what a good,efficient employee you have in Harley!!! Thank you for protecting my home with Protect America!! Sincerely, Patricia
Patricia
Belhaven, NC
01/03/2011
Amanda was very helpful sweet and pleasant dealing with her on getting a security system put in at my daughters place. I really was pleased with your staff!!!
Bonnie
Waxhaw, NC
12/13/2010
I needed assistance with checking out my system since moving. Suffice it to say that the service was superb! Thanks!!
William
Jacksonville, NC
12/10/2010
I called support service to ask a question regarding the alarm system. When my spouse changed the battery due to low battery alarm yesterday it said bypass when the alarm was activated. Brandi was very patient and kind.When we could not correct the alarm problem she arranged for a service call. She is an asset to your company. Thanks for having a supportive staff.
Sandy & Naomi
Durham, NC
11/29/2010
Gloria, was very helpful in resolving my problem very quickly and efficiently.
Stanley
Sapphire, NC
11/29/2010
Mike was wonderful!! I was very hesitant to install for myself but he made me feel comfortable by explaining how easy it was and how it would work even if I installed it. He was extremely patient with me and answered ALL of my questions no matter how redundant they were! He offered an experience that far surpassed anything I was expecting and I'm really appreciative for his help. Mike did a great job with great customer service. I'm a satisfied customer. Thanks Chanda
Chanda
Pinebluff, NC
10/29/2010
I had to contact you regarding the excellent help I received from Miah on the system installed at my residence. I had to learn how to operate the system and other questions I had regarding the system. Miah was GREAT!! He walked me through everything I needed to know and I am very satisfied. His patience was outstanding. I could not have asked for better service. Thank you Miah and thank you Protect America.
Paulette
Charlotte, NC
10/29/2010
Dennis was very patient and knowledgeable in helping to reinstall some of the sensors that did not work on the initial installation. I appreciated his kindness.
Debbie
Creswell, NC
10/21/2010
Gloria was polite and efficient in helping me with my monthly service check. I appreciate the ease of using live chat.
Katharine
Charlotte, NC
10/19/2010
Just wanted you to know Miah did a great job working over the phone with me to get the new alarm box installed and up and running. Great Job!!!!!!!!!!!
Andy
Charlotte, NC
10/13/2010
I called Protect America today and was very surprised with the level of service that I got from Carlton. From the installation to the service after the sale Protect America has far exceeded my expectations!! Keep up the good work!!
Leslie
Raleigh, NC
09/30/2010
spoke with Jason about Protect America/GE Security of which I knew nothing about. He was kind, courteous, and helpful. I had oodles of questions and he answered each one. If he did not know an answer, he didn't pretend he did. He would go seek an answer. He also wasn't pushy, but self-assured and assertive. He led me down the path to becoming a customer. If Jason is representative of what I can expect over the next 3 years, I'm a happy customer already.
Ann
Chapel Hill, NC
09/20/2010
Dealing with Jaime was a real pleasure. She answered all of my questions completely and if she didn't know the answer she was back a short time later with an answer. She knows your product down to the fine details, which to me, is very impressive. She didn't use any high-pressure tactics and was very professional in pointing out how your service and product were superior to your competition. I will definitely recommend Jaimie to anyone I talk to about alarm systems.
Adina
Apex, NC
09/20/2010
Ms Morin is what Customer Service is all about! Friendly, honest, competent, a true professional. Her attributes should serve as a model for others to follow. She flawlessly guided me through troubleshooting my home console and reprogramming. She is an outstanding customer service representative! That's why I have and will continue to stay with Protect America!!.
Kurt
Hope Mills, NC
09/15/2010
Ashley did a great job of helping me through a programming issue. We had changed a window sensor to a door sensor, and there was no entry delay... Ashley helped me change the sensor category and fix the entry delay. Great job, thanks for the help.
David
Winston Salem, NC
09/05/2010
Casey was great! You have a customer because of Casey!
Joseph
Cary, NC
09/01/2010
I lost the magnetic sensor on one of my doors and had a question about possibly getting my security service through my internet or cell phone. Jackie was extremely helpful in answering all my questions.
Stephanie
Charlotte, NC
09/01/2010
Ashley was very pleasant and quite helpful. The directions were simple and I had no problem getting everything set up in a timely manner!
Megan
Durham, NC
08/30/2010
I was very pleased at the professionalism of Gloria. She answered every question I had. I could tell she got assistance when she needed a little help. That made me feel like she was doing all she could to resolve my issue.
John
Beulaville, NC
08/27/2010
Who ever said nothing good is made in America was wrong. They never have had the pleasure of being a PA customer or working with the PA install dept. Very knowledgeable and professional, not till now have I come across individuals of PA's caliber. Great stuff, I look forward to PA helping me protect my family and remaining a satisfied customer.
Hugues
Raleigh, NC
08/26/2010
I worked with Dolores yesterday and she was GREAT! I required several callbacks because my cell was on low battery and there was no landline in the house. She was very good and very knowledgeable. I spent 15 yrs. with IBM running a customer help group, and Dolores has an excellent manner of expressing herself to me the customer. Her instructions were clear and concise in identifying what steps were required of me and what results she expected me to experience. She certainly has the technical and people skills necessary to satisfy your customers, after being transferred to Quality Assurance I talked with Chaz and his efforts also reinforced the good impression your help staff presented to me.Great people but I look forward to NOT having to call them.
Raymond
Wake Forest, NC
08/25/2010
I want to give a great big KUDOS!!! to both Kelli in Installation and Jon in Quality Assurance. They both were awesome today. I especially want to thank Kelli for her patience with me. She is an asset to the customer service department. Thanks again.
Ketty
Durham, NC
08/16/2010
My rep absolutely great!! She provided me with all of the answers I needed and was extremely helpful. Thanks Jackie!!!
Quincy
Fayetteville, NC
08/13/2010
2000 North Carolina Crime Summary
In the year 2000 North Carolina had an estimated population of 8,049,313 which ranked the state as having the 11th in population. For that year the State of North Carolina had a total Crime Index of 4,919.3 reported incidents per 100,000 people. This ranked the state as having the 9th highest total Crime Index. For Violent Crime North Carolina had a reported incident rate of 497.6 per 100,000 people. This ranked the state as having the 18th highest occurrence for Violent Crime among the states. For crimes against Property, the state had a reported incident rate of 4,421.8 per 100,000 people, which ranked as the state 8th highest. Also in the year 2000 North Carolina had 7.0 Murders per 100,000 people, ranking the state as having the 10th highest rate for Murder. North Carolina’s 27.1 reported Forced Rapes per 100,000 people, ranked the state 34th highest. For Robbery, per 100,000 people, North Carolina’s rate was 156.5 which ranked the state as having the 12th highest for Robbery. The state also had 307.0 Aggravated Assaults for every 100,000 people, which indexed the state as having the 22nd highest position for this crime among the states. For every 100,000 people there were 1,216.1 Burglaries, which ranks North Carolina as having the 1st highest standing among the states. Larceny - Theftwas reported 2,891.8 times per hundred thousand people in North Carolina which standing is the 13th highest among the states. Vehicle Theft occurred 313.9 times per 100,000 people, which fixed the state as having the 28th highest for vehicle theft among the states.
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