RECENT TESTIMONIALS FROM A FEW OF PROTECT AMERICAS
NEW YORK CUSTOMERS - THANK YOU !
I would like to let you know that both Michael and Daniel were very attentive and patient to my needs. They answered all of my questions and made me feel comfortable in joining your company.
Simone
Roosevelt, NY
04/11/2011
I purchased your bronze package,and installed it on the weekend.I want to thank Daniel,and Javed for their help in the installation process,and testing of the alarm system too.They were able to help me with this process, and I had no problem with the system.Good installation support from your company! Thank You!
Michael
Hauppauge, NY
03/08/2011
From the start jack was very helpful. He talked in a calm manner and got me though the installation.thanks jack.The last step installation was with Emily she was very helpful also.So thanks again.
Frank
Bronx, NY
02/16/2011
Dear Mr. Pascall, This week I was pleasantly surprised with the outstanding customer service I received from your agent, Miah. He stayed with my issue, took control of the problem and followed it completely to resolution. Ownership and follow-through are hallmarks of excellent service. Miah was not only a credit to your organization, but for a new customer, a reflection of your company's commitment to excellence. Well done. Ronald
Ronald
Ithaca, NY
12/16/2010
Carmen and Joseph thank you for taking the time to walk through with me to complete the installation process . I sincerely appreciate the time you spent reviewing, guiding the installation process and gave me advice and recommending strategies what to do for in case of emergency. Your support was very helpful and gave me a full confidence on Protect America to protect and give safe environment for my house and family. Thanks guy again for your help.
Dawit
Jamica, NY
11/18/2010
Gloria answered all questions promptly and completely. She did not give me any run-a-round. I appreciate her help.
John
Tarrytown, NY
11/14/2010
Very professional and patient.
Joel
Forest Hills, NY
11/05/2010
She helped me install my sensors on my windows, and I appreciate her being patient with me. She explained what to do in easy detail. Thank You
Robert
Newburgh, NY
09/17/2010
My contact person did an outstanding job. You should be very proud of her. I will work very hard to sell my friends on your system. After 24 years in the NY State Police and 10 years of that period being the coordinator of the NY State Police Crime Prevention Program, I am very aware of how important it is to have your home guarded by a security system. Thank you, Sincerely, Phil
Philip
Warrensburg NY
09/07/2010
Installation was made easy with the help of Erica and Julian. They were patient, repeating instructions clearly when asked. They had much patience and gave me as much time as necessary to ask all my questions.
Pamela
Beacon, NY
08/30/2010
Very helpful and knowledgeable. Great customer service!!!
Francisco
Selden, NY
08/18/2010
Wanda was very professional in helping me to install the home security system. After a week of not being able to use the system, my family and I are now able to. She was really knowledgeable about the product.
Pearl
Brooklyn, NY
08/07/2010
She answered all my questions! 100% satisfied! Thanks again. Vlad.
Vlad
Woodmere, NY
08/02/2010
My representative Britney was amazing. She was extremely patient and walked me through each step of my troubleshooting. She even took time out to speak to me about the new technologies offered by Protect America. I have to commend Britney and your customer service staff. I have never been so pleased with technical support! Coming from a very particular consumer, that speaks volumes. I know when I call in, all of my questions are answered promptly and I am treated with the utmost respect. Thank you Protect America! A+
Ravi
Bay Shore, NY
07/19/2010
I worked with George to discuss a system and he was very friendly. I appreciated his patience and ability to answer all of my questions.
Kathy
Medina, NY
07/16/2010
We had been having trouble with one of our sensors, and Jaime was the second of 2 wonderful young women to help us. We received the replacement sensors today, and Jaime helped us to install and reset our system seamlessly. We are very pleased - Thank you!
Steve and Linna
Jamaica, NY
06/07/2010
Jim is an outstanding employee! You are lucky to have him. He told me things about my system, which I didn't know. I haven't checked it in quite awhile and he walked me through all the steps with no problem. He added new security names and in general handled everything in a friendly, competent and efficient manner. He's now my personal tech. Thank you so much!
Susan
East Meadow, NY
06/03/2010
I am just taking some time to give credit where it is due; this would be to Ms Debbie. She is an asset to your company. Very professional while extending compassion in her conversation to evaluate my personal needs. All my questions were answered with even better offers than I expected. People are quick to criticize but I 'd like complimenting Ms Debbie because she deserves it. Thanks!
Earline
Huntington Station, NY
05/27/2010
Jackie helped me add a replacement sensor and remote and discovered a communications problem with my system. She worked through every possible aspect of the issue with extreme patience and finally got to the bottom of it. Thanks for the great service!
Robert
Copiague, NY
05/23/2010
From the start, your customer service rep.exceeded my expectations. She downloaded my system and gave my equipment what I call a “tune-up”. She was very informative about the equipment and prices on my wish list and she provided great information about the maintenance on my existing equip. In days when professionalism is rare. Shirley stands out as a person who knows her job well and customers who speak to her know there in good hands!!!!
Ronald
Hempstead, NY
04/23/2010
I contacted Jackie because my Insurance Company needed a current certificate signed and dated today for my homeowners policy. She handled it quickly and accurately.
Melissa
Red Hook, NY
03/23/2010
In hectic times... I vote for Eric in service at Protect America!! He is a scholar and helped me thru the problem. He made it a pleasure. I'm grateful I chose PA.
Tensha
Yonkers , NY
03/19/2010
Just spoke with Shawn in customer service; he was very patient and helpful in answering all my questions and setting me up with a new alarm system. Great customer service!!
Patrick
Ronkonkoma, NY
03/08/2010
In our opinion, Julian is an exceptional employee. He stayed late on the job to finalize the installation of our system, and made the process quick and easy for us as it was getting late in the evening. Thanks to Julian for being helpful and knowledgeable customer service representative.
Cristina & Joe
Rochester, NY
02/21/2010
I recently had the pleasure of speaking to Stephanie who helped me set up the medic alert button that I received in the mail today. She is very professional, knowledgeable, helpful and respectful. Vincent
Vincent
New Hyde Park, NY
12/10/2009
The customer service reps. were very helpful and polite. I love Protect America!
John
Red Hook, NY
11/20/2009
Cynthia is both a first rate ambassador to the company, but a person who genuinely understands your products and enjoys going the extra mile for the customer. I really felt my experience with Cynthia on the purchase of my additional equipment was a clear reinforcement of why I am and will stay your customer. Cynthia spent lots of time to answer all of my questions and most of all searched and found out answers to questions that I had. Cynthia is AWESOME!
Eric
Far Rockaway, NY
11/19/2009
The customer service rep was very helpful in answering all of my questions Very fast response .The fastest live chat I have ever used!! Yours works great!! Combined with a knowledgeable staff great combo! Thank you again Steve
Steve
Massapequa, NY
11/17/2009
Your customer servicer is great with their explanation and instructions. Thanks!
Dorothy
Lake Placid, NY
11/17/2009
On 11/15/2009 at approx. 11:40am I had the pleasure of working with Kacey to test my security system. She also helped me update the system thru the phone line. Kacey was very personable and knowledgeable in her field of work, and it was a pleasure to work with Kacey. Sincerely, Stephen
Stephen
Westchester, NY
11/15/2009
Michael was very clear and helpful, I know this is more than just a positive feed back but I have never been more satisfied by a representative ever. He answered my questions before I asked, was patient, spoke clearly and had a sense of humor. I wish every person that picks up a phone would be like Michael. Thank you and I wish him the best!!
Mailene
New York, NY
11/10/2009
Hi just wanted to send a quick thank you for your prompt response for our Protect America alarm system. I accidentally walked into my garage not hearing my alarm go off until I reentered 10 min. later. A New York State policeman was already dispatched because no one could be reached. This was a great test for me and again it made us feel PROTECTED!!! Thanks again,
Fred
New York, NY
11/04/2009
2000 New York Crime Summary
In the year 2000 New York had an estimated population of 18,976,457 which ranked the state 3rd in population. For that year the State of New York had a total Crime Index of 3,099.6 reported incidents per 100,000 people. This ranked the state as having the 40th highest total Crime Index. For Violent Crime New York had a reported incident rate of 553.9 per 100,000 people. This ranked the state as having the 12th highest occurrence for Violent Crime among the states. For crimes against Property, the state had a reported incident rate of 2,545.7 per 100,000 people, which ranked as the state 45th highest. Also in the year 2000 New York had 5.0 Murders per 100,000 people, ranking the state as having the 23rd highest rate for Murder. New York’s 18.6 reported Forced Rapes per 100,000 people, ranked the state 48th highest. For Robbery, per 100,000 people, New York’s rate was 213.6 which ranked the state as having the 3rd highest for Robbery. The state also had 316.7 Aggravated Assaults for every 100,000 people, which indexed the state as having the 20th highest position for this crime among the states. For every 100,000 people there were 463.4 Burglaries, which ranks New York as having the 43rd highest standing among the states. Larceny - Theft were reported 1,796.4 times per hundred thousand people in New York which standing is the 45th highest among the states. Vehicle Theft occurred 285.8 times per 100,000 people, which fixed the state as having the 34th highest for vehicle theft among the states.Source: FBI, Uniform Crime Reports
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