RECENT TESTIMONIALS FROM A FEW OF PROTECT AMERICAS
FLORIDA CUSTOMERS - THANK YOU !
"I feel great having the system installed! I was broken into on March 2nd. Luckily, PA called within seconds and has the police on their way."
Josh, Largo, FL
Thanks for the excellent customer service. I just ordered the platinum system and the customer service was great. Jessy & Daniel were very informed and answered questions effectively.
I would like to take this time to say that I have been with the company for 8 yrs and any time I have had an issue it was taken care of right away. This last time I dealt with Patricia, she is great. She spent time with me, when I needed to change monitors and explained everything. You do have quality people working for the company.Thank you again. Sincerely, Janice
I just got through with the installation of my security system. This was a very good and positive experience due the the help of Chris and Javed. They made the purchase and installation of my system both easy and problem free. They answered all my questions and let me know what additional equipment might make my system more complete in terms of protection. Excellent Job!!
He did a fantastic job getting my remote programed.
Extremely friendly, knew the products very well. Excellent customer service! Very nice experience! Thank You!
I would like to express my delight in your customer installation team. They were professional and very patient with my limited experience. They walked me through the installation. Bravo to your team.
I contacted Protect America to see about getting a new stick on for my motion sensor and Noel was very helpful and explained that it is easier to mount it to the wall instead of sticky pads. Patient, very helpful and professional. I did purchase the new monitor station and added 7 more sensors for windows. He explained the latest crime reports in this area and suggested I upgrade to all windows. I just want to let you know he was excellent and very helpful to me. Good Job!
Vero Beach, FL
I have no complaints or issues about my contact with Mr. Patch. I would like to begin by telling you that I have ordered a rather extensive security system and its comprehensive nature required me to ask numerous questions. Mr. Patch was both knowledgeable and patient in answering, without being overly technical. He was also specific about details and did not hesitate to check into any aspects of the program that he needed to verify, rather than making any errors. Further I would like to tell you that he was very personable. It is a pleasure, these days, to speak with someone who can speak clearly and precisely about a specific subject matter, while maintaining a pleasant conversational demeanor. This young man appears to me to be an asset to your company. This was a fine beginning. I hope that all of my future dealings with Protect America will be as genial and satisfying.
Jennifer was the company representative that made sure I understood the agreement and terms. She was also professional and had answer for all questions I came up with. Consumer Digest rated your company heads and shoulders above the rest. The atmosphere you employ obviously attracts the best people as well as innovations in equipment. Cannot imagine going with another company in this lifetime. You are simply the best.
I just wanted to drop a note to inform you that I received what I can characterize as "the best customer service"
I was so impressed with the time and patience your representatives afforded my husband and myself that I wanted to let CEO, Thad Paschall know! From my sales rep Brian to installer Gloria and tech rep Jim, the customer service was outstanding!!! This is the way corporate America should treat their customers. I will indeed recommend Protect America to my friends and family. Cordially, Sydra
John took care of my problem in a matter of a few minutes! He was very friendly and very helpful and also reminded me about the PANIC system on the key chain, in which I somewhat forgot about! Hope I never need it! However, it's a great, portable panic alarm system! Thank you very much and let John know that he is really on the ball!
We have a large house that presented problems for some of the sensors, due to their distance from the base unit and compounded by some of the building materials. Your customer service just would not rest until our system was completely functional. They were always friendly, very knowledgeable and were willing to take any measure to get the job done. Thank you all!
Great attitude! My rep helped me customize a plan that fit my needs and budget!
Wow, what excellent service!! My customer service rep was courteous and caring. He provided detailed help and suggestions. He provided his info to call back directly to him in case of further issues with my alarm unit. Thanks Protect America!
Melbouren Beach, FL
I have had several discussions with one of your Customer service reps in deciding to convert my security system. Your Customer service rep was extremely courteous, professional and helpful. Thank you for having such a pleasant person in your customer service department.
I needed an updated Certificate of Monitoring for my Insurance Company and Jackie took care of it very quickly. It was a pleasurable experience.
Spring Hill, FL
Joseph did a great job!! Installation was simple.
100 % perfect customer service.
Marcus with Q & A took over the call from David who got my system up and running, Marcus was also professional, friendly, and reviewed everything with me, once again making me feel like a valued customer, and giving me a better sense of security in my home. Thank You!
Great response time. Very helpful.
Lehigh Acres, FL
I would like to thank Mr. Syed (SVC 49) for all his help. In this most turbulent economy he spoke with such professionalism, care and respect. It is because of the way he handled the situation is the reason why I will recommend your service to others and get service through your company. I am in the military and this kind of service motivates me to do what I do. Thank you.
N. Lauderdale, FL
Kerry was so helpful and she went out of her way to help me with my situation. She made my experience with Protect America super.
Fort Lauderdale, FL
Tamara was very helpful and pleasant to speak with. She made the decision to go with your company an easy one!!
I had a delightful experience with my rep today. Her knowledge and attention to detail was impeccable! At the end of our exchange I felt armed with sound knowledge to make an informed decision about my home security needs.
Loved the service. Cody was very professional and helpful, I'm happy to have my home protected by Protect America!
Winter Haven , FL
I spoke with Christine about getting a security system for my house and she was very professional, knowledgeable, and patient with me with all my questions I had. She went over all the details of the system I was purchasing and explained everything in detail to me. Thank you for making this an easy purchase for me.
The sales staff was very knowledgeable, courteous and eager to assist, but not to pushy. I received a call from customer service asking if I needed assistance installing the security alarm as the UPS truck was leaving the house. Talk about being on top of your deliveries!!! The installation was very simple and was up and running in less than 30 minutes. This could easily be done by anyone, no matter what skill set you have. I would recommend Protect America to anyone.
I called today to have our system tested and Lacy was very helpful. Stayed with me through the entire process and also answered some other questions I had. Thank you!
Daytona Beach, FL
From start to finish the customer service that I received during my purchase through my installation was excellent!! Thank you.
Ft. Lauderdale, FL