RECENT TESTIMONIALS FROM A FEW OF PROTECT AMERICAS
CALIFORNIA CUSTOMERS - THANK YOU !
Great customer service. Gloria took her time and walked me through all of my programming issues. Thanks!
I closed the window and I forgot who I talked to! I think it was Jackie. Conversation took place at about 7pm pst/10pm est. Shewas awesome. Answered all my questions and got my wife settled in at home, nice and safe behind secured doors and windows, without
motion (that's what I called to figure out how to do). Thanks for the great service!!!
Justin was very knowledgeable and friendly and earned my business. He graciously answered all my questions and got me set up with one of your security systems. Thank you
Rancho Palos Verdes, CA
Very good conversation and excellent work on pricing and value of long term customer.
Thomas is very helpful to me. As a new customer, I had all these questions and he helped me by explaining everything in a very pleasant manner. Glad I got him on the phone. I had a great experience in talking to your representative on the phone. Thank you
and keep up the good work in Protecting America!
Excellent customer service and willing to ensure that I will receive what I expected.
Accurate, Courteous and Patient on giving instructions. Thanks for the help PA!
Just finished a monthly test. All is well and the test went without a hitch. Thanks for the help.
Zachary is a very patient young man. He is also personable. He made the experience of signing up for home security a pleasure instead of torture. Most helpful, willing to explain, sometimes more than once, and knowledgeable about the products offered. If
we asked a question he didn't know the answer to, he got the answer and quickly. Daniel, in quality control was also very
courteous and kind. Great experience, Thanks for having wonderful employees like these two. Thanks!
Mary Ann Rocke
Josh was very helpful on getting my order together and setting me up with exactly what I needed for my home without having extras
I wouldn't use! Thanks!
I appreciated the assistance of Josh. He was very patient and answered all of my questions thoroughly. I now understand why your
company is rated very high in customer satisfaction, and Josh is a very good example of that! Thank you for the great service and
I look forward to working with your company when I receive and set up my system!
Long Beach, CA
Overall...a smooth and easy experience. All my questions answered.
Laguna Niguel, CA
Just a quick note to let you know that I was beyond impressed with my sales rep today- I hate dealing with people on the phone but
she made the process really easy- almost enjoyable ;) I had a million questions and she answered them all- it's so rare anymore to
get such good service over the phone that I asked how I could let you know and the "quality control" rep told me this was the best
way. Just thought you should know.
I would like to say that Todd P. & Jackie M. are very helpful and the assistance they provided helped me understand and feel protected with my new alarm system. They deserve a nod and a wink for their support. Ken
I would give Ashlie 5 out of 5 for the technical support she provided today.
San Diego, CA
Ashlie helped me with questions I had. Very smooth experience.
Very good customer service. Excellent service. Appreciate it gladly.
Both agents were helpful and efficient helping me change contact numbers....great service thank you!!!
Lake Elsinore, CA
Billy has been very helpful, patient and courteous with processing the orders.
Buena Park, CA
Justin was so nice and helpful at a time when we really needed help. Someone stole my husband's wallet. He lost credit cards and his driver license with the address to our home. We are scheduled to leave within 7 days for vacation and needed to replace our old alarm that was with ADT. ADT sent a representative to our house. He took our information, but he stated ADT's technicians could not install the system until nearly the middle of the month. I was sitting at the computer as all this played out. Immediately, I did a Google search of "home security systems + ratings." A link to Consumer Reports appeared. I clicked on the link and saw that Protect America was rated #1. On calling Protect America, I heard Justin's voice. He was kind, direct and helpful. He calmed all of my fears and concerns about purchasing an alarm system that we would install. Talking with Justin let me know that my husband, who is a surgeon, and I a psychotherapist and author could install this system. The way Justin explained everything made perfect sense. The ADT salesperson was present throughout the entire ordeal and unable to counter anything Justin told us. My husband arrived home and the ADT representative began trying to steer him back to ADT. Once my husband got on the phone and spoke with Justin, my husband too was sold on Protect America. It really helped that Protect America is cheaper and more user friendly than ADT for us. But I want to emphasize that it was Justin W and his calm, kind, direct and comforting manner wherein he answered all our questions, that sold us on Protect America. If everyone at Protect America is as professional and nice as Justin then you have a great company and we will be with you long after the 1st 36 months. Peace and blessings to Justin and everyone at Protect America. Sincerely, Anjuelle
07/25/2011Your girls are always helpful. I love my alarm system, and feel safe and secure. Thank you,
Just wanted to say that Billy was very professional and informative today. He was knowledgeable and answered all of my questions. Very good customer service! Thank you!
I've had Protect America installed since 2002. Any time that I call for technical help, your service department has been extremely courteous! Today I spoke with Bart. I wanted you to know what an asset he is to your company. Please let his supervisor know that he is an excellent example of what customer service should be.
Gloria answered all my questions quickly and efficiently.
Excellent customer service from Vanessa. Outstanding Service.
I upgraded my security panel to a GE Simon XT control panel and purchased a motion sensor, a couple of glass break sensors and door & window entry point sensors. A man by the name of Noel patiently walked my boyfriend through every step to set up the new system. He was friendly, professional and as previously stated patient. Thank you.
I was tremendously pleased with the service provided by your customer representative Sharon. She went out of her way to answer questions and insure that I was familiar with my equipment. She provided excellent troubleshooting skills and called me back after a short disconnect. Overall, Protect America's customer support has been A+ but I will always hope to get Sharon on the line if/when I ever need support in the future. The support provided so far gives me assurance that I chose the right alarm company to protect of my family & home.
EXCELLENT SERVICE! He took his time with me, did not pressure me, answered all of my questions with such professionalism that it guarantees me that he has had training in a company that wants to be around for a long time! I feel so comfortable and safe with Protect America, and know that we have made the correct choice protecting our assets. Thank you Protect America for caring about your products and customers well being! God bless you all.
Apple Valley, CA
I changed email address and phone number for contact. Service was fast and efficient. Thanks!!
Tahoe Vista, CA
Ashly is great....Very nice and professional.
San Diego, CA
I just installed a system for my parents and was amazed at how quick and painless it was. Thanks to a knowledgeable and patient rep,Tony it was smooth process. If the monitoring service is up to the same standards then I have faith my parents are safe. Thanks!
Jackie tested my alarm for me, and was very courteous and professional. I have had the alarm system for almost 2 years, and no problems. I feel safe and secure. Thank you for supplying a good alarm for the price. I would recommend your service to anyone.
Very helpful and well versed in the equipment.
Very Positive and friendly. Very courteous staff, from when I called in to order my system to receiving, installation, and post call questions. Thank you again. I will definitely recommend you to my family, friends and co-workers. Last night I slept a little easier knowing my family had a little more protection than just me and my 7 iron. Thanks again!
La Quinta, CA
I was very pleased to remain a loyal and long-term Protect America customer when you have representatives that are straight-forward and customer-oriented like Marcello and his supervisor, Mr. Brown. I couldn't be more pleased with not only their good work, but also with Noel and Dennis in customer service. They are extremely knowledgeable and helpful. It takes a lot of patience to deal with customers over the phone and help them visualize how to change out a battery or remove a sensor panel, etc. So thank you, Thad, for your continuous protection that you provide via the Simon II (which I recently purchased via Noel) and the monitoring of my home/property. It's the peace of mind I've had since 2005. My best regards always, Mark
San Diego, CA
I telephoned Protect America to test my analog alarm system and spoke to Noel. He was very helpful. He should be because we share the same first name. He was born on Christmas Day and I on Christmas Eve. That said, Noel was great to work with. He tested my alarm system, zones, and alarm panel as well as confirmed my telephone upload. He performed outstandingly. Thank you for your staff providing excellent customer service.
Impressive employee - I have been in the service field for over 30yrs and you have a wonderful employee - friendly, competent, great follow through - I was very unsure purchasing on line he was GREAT from the first call to the issues with the installer after. I would hire him to work for me in a second! KUDOS - I have already referred two people to your company.
A pleasant and professional sales call. It was a nice change to have somebody listen and answer my questions, rather than continuously try and sell me a 'deal'. Well done Preston!
San Diego, CA
I would like to say that I'm very happy with my initial purchase of your product. Your representative, Tobias, was very patient, friendly and helpful - and he was not pushy at all. I can't stand pushy salespeople, it makes me want to walk away from the sale. But Tobias was patient and did suggest additional products but did it in a friendly way. I would gladly suggest your product to other people and would give them Tobias' name and extension so that he can be their salesman. Thank you for all your help, I think the business relationship between myself and Protect America is going to be very positive.
San Jose, CA
Very helpful, will do business again. Thanks
DeShawn was an outstanding installation support representative. He was courteous and made sure that each and every step was done properly. Thank you! Rod
Your team made this installation very pain-free. Our home was burglarized a week before Christmas when we out of town. Now my family and I will rest easy knowing we and our home are a lot safer. Thanks!
John did a wonderful job explaining your services. He thoroughly and patiently explained and answered every one of my many questions. John did not try to pressure me into a decision or rush me through my questions. He was very friendly, polite and respectful and it was a pleasant experience discussing the system with him. The technical details of the system were of critical importance, but honestly, I may not have taken the time to really listen if John had employed a high pressure sales pitch. He did a great job! Thank you!
Pleasant Hill, CA
I requested an insurance certificate on my system and Jackie stated she would fax it to me in five minutes. Can't beat that for service.
Culver City, CA
Good day, She was very friendly and personable and answered all of the questions I had. Any concerns regarding the service, the pricing and reliability were easily addressed and I ended the conversation feeling... no believing that I made the right choice today as I have been researching alarm systems and monitoring services for a few weeks now. I apologize for being excessively wordy but good work deserves recognition and honestly could use more people like her on my team. Good day and Thank you!
Oak Hills, CA
I am a new customer and look forward to using your service to protect my home and loved ones. I would like to acknowledge the excellent service I received from Justin. He is an excellent representative of your company and I hope that Justin's professionalism is reflective of the level of service I can expect for my future dealings with your company. Sincerely, Cliff
Did a great job getting us up and running. Thanks!
El Sobrante, CA
Bobbie helped me set up me alarm system and was very cheerful and helpful. The deal he gave me was great and I was very happy with his assistance.
San Rafael, CA
My wife and I have been a customer of Protect America for 12 years and have experienced nothing short of excellent Customer Service and solid reliable products. A few weeks back we contacted Customer Service to request a replacement key fob as we finally wore it out. My wife had 1st talked with Myah. He mentioned that we had an older system and discussed upgrading to the Simon XT. My wife asked for my opinion so she provided me with Myah's contact information. Myah's knowledge of the product sold me on the upgrade. A few days later we received the upgrade and Myah walked us through swapping out our older PeaceKeeper model to the Simon XT. Needless to say we are very happy with our choice to upgrade. Thank you for being there Protect America, we really appreciate the service you offer your customers!
Both associates were great and very professional. They made the installation very easy. They both went through my system to see if everything was working properly. It’s nice to know that they know what they are doing when assisting customers. Thank you.
San Diego, CA
I would like to express my appreciation to Andrew,Kris & Ryan for the expert help on my alarm system. They are very good technicians! Good manners & good service. Thank you so much for your service and the job well done! another happy customer!
Chula Vista, CA
Chelsea was very patient with us, even though we were a bit clumsy and unsure of where to place detectors: while husband and wife battled it out, she remained calmly on the line. She took me through the installation process as if she was in the room, being precise and intelligent in her...
Villa Park, CA
He had fantastic customer service. He gave me a fantastic deal, and I look forward to having your company protect my home. Thank you
The installation experience went very well with the guidance of your employee Delores. She was very punctual with the appointment times and was very patient with all my questions. Also, Emily in customer service was very helpful with my 24hour activation gift. Thanks!
Canyon Country, CA
I was at work and a burglary happened at my house good thing I had PA. I was contacted right away. I like PA! Thanks guys. Police arrived quickly. Thanks PA TEAM
Gloria was very knowledgeable and very patient. She explained every thing and I could program my key chains easily. Gloria, thanks you very much
Union City, CA
A knowledgeable person, with prompt answers, and professional attitude. Friendly, enthusiastic, intuitive, and really helpful. It was a pleasant experience ordering from you.
This lady was great she took care of all you problems in just minutes. You are lucky to have her working for you!!
Los Angeles, CA
My Experience with your sales representative Robert; was nothing but outstanding and exemplary of how a sales person should treat a customer. Robert was knowledgeable, patient, and very service oriented. He won my business for your company.!!!!
Cathedral City, CA
I spoke to George and he was an outstanding sales representative. He was pleasant, and very professional. I was able to update my system with a cellular type and add enough monitoring devices to protect my entire home. I am very happy to have contacted your company and look forward to a new monitoring system that will protect my family.
Jaime was helpful testing my alarm. I have had the alarm system for more than a year now, and I am very satisfied with your customer service reps, and the alarm. It just makes me and my wife feel secure now, more so when we travel.
Jamie was a pleasure to do business with in selecting my alarm package. She spoke clearly and answered all my questions. She was not pushy and allowed me to make my final decision. I am leaving ADT because, my long-term customer status (since 2001) did not matter when my system is down and not working. Thank you again and thank you Jamie! Best, Theresa
After being burglarized we found Protect America and we were fortunate enough to have encountered Shawn as our customer representative. Shawn was amazingly kind and patient. He made the task of ordering a security system not quite the ordeal we had anticipated. It was a pleasure!
Sherman oaks , CA
Great support and help made life very easy for me!
Jaime was very helpful and helped me set up my replacement panel as well as the new motion sensor and secret remote.
San Diego, CA
She helped me update my home phone# and added my cell# to my account. Also she helped me test my home system just to make sure it is working properly. She also offered me, if I needed it, any additional equipment because you have a promotion. Thank you, Ashley for your help today.
Dear Thad ~ Particularly in this day & age, telephone sales has gotta be a rough gig.... Especially with the high degree of competition in the market. This evening, I had the pleasure of working with James T. I've been on the phone with many; many alarm companies since I purchased the home earlier this month. Everyone has a good shtick, but most companies also have a series of poor reviews. James addressed every one of my concerns - and - he answered each and every one of my questions, providing first the company line, but - more importantly - also providing the information/answer requested. And he developed empathy and connection with the customer easily and effectively as the adds and up-charges accumulated without being obnoxious, condescending or pushy. You, Sir, have surpassed your competition through your hiring and training practices - and you have the sale. Strong work.... Please be sure that you walk James around your Sales Department as soon as possible, to let the rest of your team know that this, indeed, is how it's done. Call me at any time if I can provide any additional information. You have my cell phone number. All the Best - =) David
Santa Rosa , CA
I have always chatted with Jackie regarding unresolved issues and some unanswered questions. She has always provided excellent feedback and my chat with her is always favorable & pleasant. I have never waited a while for her replies and she would always find other solutions if not other suggestions to help find the answers to my inquiries. You are very lucky to have her. Congratulations and hope you can get more of her on your team. All my best!
San Lorenzo, CA
Your company reps are the best! Thanks for being the leader and making sure that your employees are customer focused and I hope, treated well. I have always had great service. Thank you.
Long Beach, CA
I'd like to say "thank you" for all the help and follow up assistance your reps have given me. Their expert knowledge and advice on my current system has made my family feel secure and safe. I would recommend your system to my friends and family. Sincerely, Joe
Ally was very knowledgeable and helpful. She was very patient and answered all my questions. She was very professional. I am looking forward to using it. I believe it will make me feel safer.
This feedback is to send my commendation to your representative, Wanda. I would like to express my appreciation for the time and patience Wanda extended to me while helping me with my alarm panel. She is very knowledgeable and expresses a very positive demeanor.
Chelsea was very easy to speak to as well as being very pleasant. She explained everything in great detail and was a great help. Her constant up beat attitude made the purchase go smoothly.
Vanessa and Marcy! The live chat with Vanessa was an awesome one. She was very accommodating. Marcy also helped me further over the phone. Marcy is just wonderful to communicate with. She sounds happy to help. She made my day! Thanks to your dedicated staff, they are just there to really help out with my problems when I make a call for help. Thanks once more!
I feel very secure with your product. Thanks!!