We provide home security service to the top 10 biggest cities in Alabama,
Birmingham 
Montgomery
Mobile
Huntsville
Tuscaloosa
Hoover
Dothan
Decatur
Auburn
Madison
We also provide home security service to 99%
of Alabama.
Michael
from Madison, AL
Dear Thad, I just wanted you to know that Chad Schehr gave me "top flight" service while helping me and orientating me on the installation/operation of my new "router based" home security alarm
system. I have been a customer for approximately (8)years and it is good to have team members like Chad to affirm my family's decison to remain with Protect America another (8)
years and beyond! Blessings!
Michael D. Brown and Family
Edward
from Crane Hill, AL
Excellent service...Fast and knowledgeable.
Kenneth
from Deatsville, AL
I recently upgraded my panel and also purchased a touch pad. I had some questions about each of them and Jason was very helpful. When I asked a question he knew the answer or
found the answer for me. I appreciated the time he took with me to resolve all my issues. Thanks for such great support!
Anna
from Pike Rd, AL
Very helpful and fast setup!!! Thank you!
Benjamin
from Wilmer, AL
Chris was very helpful in helping me check my home security panel.
Raymond
from Madison, AL
Both Chris and Noel were very helpful during the home security installation process and walked me through it very well. I liked their recommendations for other equipment and I purchased fire alarms
and an extra window alarm as well. Thanks again for making this process so easy. Sincerely, Ray USMC (Ret)
Jennifer
from Saraland, AL
I just wanted to write to let you know how impressed I was with your employee Barbara B. She was extremely knowledgeable, very kind, and really took her time to answer all of my
questions in detail. She is the reason that I signed up with Protect America today. It was a pleasure talking and ordering the service with her!
Scott
from Cullman, AL
Very professional and courteous. Very helpful and he answered all of my questions with technical terms that were very understandable!!
Dr.
from Birmingham, AL
I have the highest positive experience for these individuals along with others that I have spoken to in your organization. I was an ADT customer for over two years until I decided to try
your company. I was in the process of upgrading my ADT to ADT Pulse with the camera when I decided to review your offer. In doing a comparison, I decided to switch. I was a little
concerned with the self-installation but decided to give it a try. Your staff was very thorough, patient, and helpful. I have already begun to tell others of this. I think the helpfulness of your
staff is your key selling point when it comes to the experience the customer has with the company. Keep up the excellent work in training your staff to be customer responsive.
Ivan
from Birmingham, AL
Great and fast service... thanks for all that you guys do to protect my family.
Tim
from Huntsville, AL
Last week we had a new security system installled.Shawn was the installer and he is without a doubt the most professional service rep I have encountered in quite some time. He was
very good at answering questions and, in my opinion, went above and beyond the call of duty. I run a service organization and I pride myself on the technicians professionalism with the
customers. Shawn is one of the best I have ever seen. He is an excellent rep for your company and I hope Protect America realizes this. I would hire him in a minute. Thank you Shawn.
Sincerely , Tim
James
from Mobile, AL
I received courteous and efficient service from your agent Raven. She was very helpful in helping me select the alarm service that fits my needs. It was a pleasure doing business with her.
Thanks. James
Virgil
from Duncanville, AL
I had a motion detector failure that Steven helped me resolve. His attitude and ability to help were EXCELLENT !!!!!!!! As always, I'm very satisfied with your product and your service.
Cornelius
from Gordo, AL
I had a great experience with my handlers today helping me with the installation of our new security system. Everything was smooth and easy. Thanks for all you do!!!
June
from Woodville, AL
Just finished an online session with Ashlee regarding a low battery message my system was giving. Ashlee walked me through the checkpoints quickly and efficiently. The problem
was resolved, and I was once more on my way, feeling safe and secure. Thank you for having such efficient staff members.
Joanne
from Mobile, AL
I am very impressed with the live technical support. It is very simple and quick. It is much better than being put on hold. I needed to update some info and Gloria assisted me with that.
She was very helpful and patient. I will definitely use it again.
Kerel
from Center Point, AL
great service.
Emma
from De, AL
Ashlie made it simple and quick for me to have a Monthly Security Monitoring Certificate faxed to our new Homeowners
Insurance Company. It makes it easier on those customers who do not have the time to wait. Thanks!
Nancy writes:
from Alexander City, AL
Amy helped me install a sensor. She was helpful and very patient. THANKS!
Laura
from Mobile, AL
She was a great help in setting up the new sensor.
Wayne
from Prattville, AL
Very helpful. Smooth installation and setup.
Rudolph
from Calera, AL
Moe was very helpful! She answered all of my questions and assisted me in a very professional and friendly manner.
Samuel
from Birmingham, AL
I called today to get a proof of my monitoring certificate sent to my insurance carrier and this was handled very quickly. I also inquired about signing a new term agreement for a
reduced rate. I was offered an updated panel which was a GREAT suggestion. I executed a new 3 year term and I am looking forward to receiving my new Simon XT. I spoke with a
total of three representatives and each was knowledgeable and professional. I have always had a great experience when dealing with Protect America and am very pleased I selected
your company in 2003. I look forward to continuing my relationship for a long time. Samuel
Steve writes:
from Huntsville, AL
While installing our new system, Derrick was very friendly and professional. The entire system was installed and tested without any issues. He made what I was expecting to be a
difficult chore an enjoyable and pleasant task. All of my questions and concerns were addressed and promptly taken care of in a very professional manner.
Heather
from Millbrook, AL
I had an excellent experience. We were quick to the point and I was satisfied within seconds . Thanks Gloria for being courteous and
professional. Would recommend to everyone.
Larry
from Montevallo, AL
We have been with Protect America for some 5 years now. Everyone deserves a "pat"!
Pamela
from Moody, AL
Today, I phoned to setup my replacement system. I worked with Jim. He was very pleasant, patient, detailed, and thorough. He made me aware of the ways to use my keychain and
took his time when helping me to program 10 sensors. He was truly a delight to work with. Most of all, he was nice and friendly. I told him I wouldn't forget his name because I love to
watch the NBC show, "The Office", and Jim is one of my favorite characters. Thank you and have a great day!
Robbie
from Trussville, AL
I personally wanted to let the CEO know what a pleasant, professional, painless and no pressure experience that I had in speaking with Mike C. today. I called in to inquire about your
security systems and services and Mike was absolutely wonderful. He was extremely patient with me and I had many many questions. I believe I kept him on the phone for over 2 hours
and he was most certainly the best sales/customer service person that I have spoken with in any sales/service industry, hands down! I don't take customer service service lightly since I
have been an operations manager in the banking industry for over 12 years in a call center, I've seen the good the bad and the ugly over the years. If Mike were in my area, I'd offer him
a job on the spot. You definitely have an asset to your company in this associate and I hope you will recognize him because in my opinion he certainly deserves it. He was very
knowledgable of the products, service and knew his competitor info well. That coupled with kindness, empathy, patience, a sense of humor when needed and a genuine desire to
assist me with my needs, tells me two things. 1. This man deserves a raise. 2. You have a wonderful training program. I applaud you for whatever program you are using if all of your
representatives act in this same manner. I ordered the platinum system with several extra sensors and I cannot wait to receive it. If all of your associates are as pleasant as Mike, I look
forward to a very long relationship with your company. I hope the individuals that will be monitoring my security system are equally as efficient as Mike was today, becaue after the
service her provided, they've got a lot to live up to. ;) I'm sending a HUGE Thank you to Mike and to you Mr. CEO for a job very well done. Your newest very satisfied customer - Robbie
Brad
from Opelika, AL
I don't generally like sales people, but your guy Billy was the exception. I'm a technical geek and asked him way more questions than the typical consumer. Rather than skip around and
avoid the questions he went and got answers. I don't expect folks to know everything, but I expect folks to do their best to find the answers and that's what Billy did. Congratulations on
having him as an employee.
Erica
from Tallassee, AL
Sasha, sold me the initial purchase. She was very lively, and was a pleasure to deal with. Thank you and look forward to spending my next 3 years with you!
Stephen
from Scottsboro, AL
Assisted me in every way that I asked for.Very pleased with the service.
June
from Woodville, AL
I just finished working with Krystal on the final phase of my Protect America alarm system.I don't know who does your hiring but she does a fine job of selecting the right person for the
right job. This is the second time I have ever left feedback for a service person, and I'm 60 years young. Imagine my surprise too when the two people represent the same
company.Never have I worked with such delightful, smart, professional people before - and a sense of humor. Krystal was very knowledgeable about her job and answered every
single question I threw at her. She is well spoken and thorough while coming across as polite and caring, which is an exceptional quality in phone support. My hope is that more
service organizations will pay attention to what your representatives are doing and take lessons on how to become a world-class support service. Thank you and keep up your
important calling of Protecting Americans. June
Jennifer
from Axum, AL
Joe was great to work with. He did not pressure me into the purchase and was very knowledgeable with the product. I feel safe knowing that I do not have to have a installer coming out
and that if I move I can take the system with me where with other companies I can't. Thanks!
Marlow
from Madison, AL
Vanessa was patient and persistent in resolving my problem in a timely fashion. Thank you
Tracy
from Lincoln, AL
Jackie was wonderful and took care of my needs quickly and efficiently. I was very pleased.
Rosanna
from Montgomery, AL
The quality assurance rep was very professional in making sure that my alarm system was installed and working properly. Thanks.
Robin
from Huntsville, AL
Ally remained professional and patient as I sometimes got frustrated. She talked me through each step.I truly appreciate your customer service and live
chat....both of them I communicated with today....Ally and Vanessa where professional and outstanding service.
Tara
from New Market, AL
I did the Live Chat and it was great. I didn't have to wait and Jackie answered all my questions and was very helpful.
Christina
from Birmingham, AL
Both Bradley and Vanessa were very helpful and the home securitysystem was easily and successfully installed!
Steve
from Huntsville, AL
Quick resolution to problem/request using live chat. Always professional. Have dealt with Jaime before. I prefer using live chat to contact the company. Thanks.
Holly
from Semmes, AL
Just wanted to let you know that Jim was so helpful to me today. He was so patient and kind. And more than helpful! Excellent service. I feel safe now! Thanks again. Holly
Sarah
from Montgomery , AL
EXCELLENT CUSTOMER SERVICE.THANKS!!!
Kenneth
from Deatsville, AL
I received my 2-keychain remotes and used your live chat to program them. I was very pleased with the rep. that helped me and it didn't take long at all. Thanks for such great service! I
have been very pleased with my alarm system and my family and I feel much more secure. Thanks PA!
Jackie
from Mobile, AL
The online chat with Jackie was so easy. She was informative and quick. I really like this option and will tell my friends about this service!!
Marcella
from Huntsville, AL
I wish to commend Shawn for his very professional and courteous customer service. He explained everything thoroughly and did and outstanding job on something that could have
been tedious for me. As a former Human Resource and Quality Manager for the Army, I recognize great customer care and appreciate and commend Shawn.
Doug
from Montgomery, AL
I got my new monitor today and thanks to Erik everything is working the way it is supposed to. Erik did a great job and he is very professional on the phone. Good help is hard to
find! Thanks Protect America.!
Virgil
from Duncanville, AL
I talked to Jim today regarding some phone # changes on my account and programming a key chain remote for my home security system. He was VERY helpful, and we were done quickly!!! GOOD
JOB !!!!!!!!!!!!
Tom
from Birmingham, AL
I had a very good installation experience with José. He was thorough, professional, courteous and patient. He is a good one.
Joseph
from Deatsville, AL
Thanks to Jamie for giving me clear and precise instructions to assist me in the installation of a motion detector to my PA System in the live chat session. I tested the system and it
works perfectly. Thanks for the outstanding service!!!
Kirby
from Prattville, AL
I had to move my console from one room to another. Jaime and Vanessa gave me excellent directions to accomplish the task. Thanks for the efforts!
Baskar
from Chelsea, AL
Justin & Jon did a fine job and they were very good in explaining the setup. Thank you Protect America team!! I wish you all good luck! Protect America is best!
Rebecca
from Huntsville, AL
Live Chat rep was awesome and was extremely helpful with all my questions! The Live Chat service is a definite PLUS! Thx Bunches!
Marvin
from Bessemer, AL
Nicole was very helpful with all of my questions and request. She showed excellent customer service skills.
Catherine
from Phenix City, AL
Shawn's professionalism during the installation of the tower/wireless security system was noteworthy. Good job and it is appreciated!
Janice
from Sylacauga, AL
I wanted to check a low battery on the front wall panel of my system. However, I could not remove to check the batteries. Your customer service rep. talked me through it and she was
very helpful. I now know more about my whole system because she answered all of my questions and was so nice and patient. It has been a pleasure having this security system in my
home. Having this system makes me feel very safe! You have a great system in place to help customers. Thank you!
Joann
from Birmingham, AL
Your staff was very helpful. Thank you!
Myron
from Birmingham, AL
James helped us get our system installed. He was very helpful and patient with us. We appreciate how easy he made it all for us. Thank you!
Briana
from Birmingham, AL
Shawn was absolutely wonderful! He answered all of my questions and was extremely helpful and pleasant. I hope all of your representatives are like Shawn! A++++++
Steve
from Montgomery, AL
Christine was attentive to detail, patient and more than willing to make sure I knew all the options I had with the system and the company. Steve
Glenda
from Birmingham, AL
"I just spent approximately 25 minutes on the phone with Wali, my sales associate. I don't normally have an opportunity to write a letter on behalf of someone since it seems like these
days sales and customer service people seem to exude the attitude that they are doing you a favor instead of being appreciative of the opportunity. Wali was very attentive and
answered all of my questions in a very professional and experienced manner.
I was not certain that I would purchase today as I was in a crunch time situation due to an unplanned meeting but he efficiently and effectively walked me through the process and the
transaction was completed.
With such a professional staff, I feel very confident in my decision to change systems and service providers."
